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Knowledge Base | English (US) 日本語 简体中文 繁體中文 English (US) 日本語 简体中文 繁體中文 Submit a request Sign in Products Download Store Support Company Products Support PartnersCustomer Center Products Support PartnersEN English (US) 日本語 简体中文 繁體中文 Sign in Customer Center Support Center Support Center Forums Videos Live Support Survey Articles Manuals You are here : Home / Support / Help Submit Ticket Check Ticket Status Live Chat with a sales rep Survey Knowledge Base Welcome to Support Center. Note: Help is only available in English, Traditional Chinese, Simplified Chinese and Japanese.Sales FAQs Sales FAQs For other common FAQs, please refer to Technical FAQs. Pre-Sales › Can I pay via Apple Pay? Can I pay via American Express (AMEX)? What is ID? What is Customer Center? What is the difference between Software Maintenance and Upgrade License? If I can't purchase via Braintree, what can I do? See all 22 articles Maintenance › What is Software Maintenance? How to Purchase Software Maintenance? Why should I subscribe the Software Maintenance Plan? What's included in the Maintenance Plan? How can I check the expiry date of my Maintenance Plan? How can I renew my Software Maintenance Plan? See all 10 articles Order › Can I enter different billing and delivery addresses? What will happen after I place my order online? Can I use my free e-mail address? Upgrade/Retrieve › How can I upgrade to the latest version in Mac App Store? If I lost my password/registered email, what can I do? What is the Password for existing customer? How to retrieve my license key? Can I purchase upgrade license for Essentials? Delivery › What exactly will I receive if the product is delivered by e-mail? When will I receive my Backup CD? When will I receive my product to be delivered by e-mail? When will I receive my product to be delivered by postal mail or parcel service? Billing › How will I receive my invoice? I did not receive the key file even though my credit card was billed, can you resend it? What is your Upgrade Policy? License › Can I switch the platform? Where can I purchase iOS? Can I deploy one license for both Desktop and Laptop? Can I transfer my license to a different platform? How long does my license last? What is Lite? See all 16 articles Data protection and data security › How secure is the order process? Will my personal data be passed on to third parties? I interrupted my online order - has my data been saved?Monitor Sales FAQs Monitor Sales FAQs For other common FAQs, please refer to Technical FAQs. Pre-Sales › How many token(s) do I need? Licenses › How to activate Monitor (online activation)? How to deactivate Monitor? Upgrade › How can I purchase Monitor upgrade license? How can I upgrade to the latest major version? (with valid software maintenance) During the protection period of maintenance, how can I get the new Token Key? Can I upgrade some of the token(s)?Technical FAQs (Desktop version) Technical FAQs (Desktop version) For other common FAQs, please refer to Technical FAQs. Installation › Can I run on 64-bit Windows? Can I install in a silent installation mode? How to get the connection information when migrating to new computer? Can I run on 64-bit Linux? How can I install on Linux? I realize that has been applied WINE rather than actually creating a Linux/Gnome version. Is that truth? Security › How secure is ? Connection › Why I receive this error "Oracle library is not loaded" when connecting Oracle servers? Does support forks of MySQL? Does support Google Cloud SQL? Does support Amazon Redshift? Does support Amazon RDS for MySQL, PostgreSQL, SQL Server, Oracle and MariaDB? Does support Amazon Aurora? See all 22 articles Database / Schema › What SQLite database encryption method does support? Table / Collection › How can I do Find and Replace in ? Why does only display MEMO/TEXT in data grid? How can I see the actual text? Why I cannot successfully create the foreign keys? Is there a way that I can get the table names to be saved in the case that I enter them in? How do I insert pictures into my table / collection? Can I copy a table / collection by Drag and Drop? See all 21 articles View › Why all the format of the Views disappear after Run or Save the Views? Function / Procedure › Why I cannot use PostgreSQL PL/PGSQL Debugger? How can I create function or procedure / input values with more than one input parameter? How can I use wizard in creating function/procedure? Why my MySQL Server crashes after saving a blank Stored Procedure? Query › Does support code snippet? Does support running multiple query statements? Can I add comments to the Queries? Can I directly edit the data from a result of a query? Can I do a Union query in ? Can I stop a query which is running? See all 8 articles Data Modeling › How can I show table or field comments in the diagram? What are the differences between Model tab and Diagram tab in the left pane? How many Diagram Notation provided? Does support forward/reverse engineering? Is the Synchronize feature in model a two-way process? How can I synchronize a model to different server types? See all 9 articles Charts › Where are the workspace files stored? What are the differences between Archive and Live data sources? Can I use custom query results as a data source? How can I customize the format of the datetime data displayed on a chart? Import Wizard › When I try to import xlsx and accdb files, I get "Cannot Open xxx files" and "Invalid Variant operation" errors. How to solve it? I received "Cannot open this file for writing" error when importing. Why? How can I import data into a new table / collection? How can I import data into an existing table / collection? Why my Import Wizard jumps from Step 2 to Step 5 to Step 8? Where are Step 3 and 4? The Import Wizard (on step 7) doesn't allow anything but replacing or inserting data, why? See all 14 articles Export Wizard › What is the difference between Excel Spreadsheet & Excel File during export? How to export filtered records after applying Filter Wizard on a table/collection? Can I export query results and set schedule? Export Formats available I got this error "Invalid variant type conversion" when I was trying to export a MySQL table into MS Access format. Why is this? Data Transfer › Can I choose which columns or data to transfer to the target? How to avoid connection timeout when transferring large tables? Can I transfer my data to my remote server? Can I specify the location of the Data Transfer Log file? Data & Structure Synchronization › Can I view the data differences between the source and the target during Data Synchronization? How can I set the Data Synchronization as two-way process? Backup & Restore › How can I backup MongoDB database? How to backup particular database objects instead of the whole database? How to backup the database structure only? I cannot backup one of the databases among the others I received an error 'Finished Unsuccessfully - Failure Opening File' Why there is hex code when I extracted the SQL from the backup file? See all 10 articles Automation / Schedule › How can I add files to the batch job/schedule as attachment? Where to locate Data Synchronization and Data Transfer profiles when creating a batch job? Why my schedule does not work? Why the Set Task Schedule/Setup Schedule button does not work? I tried to set a schedule but received this error "An error has occurred while attempting to set task account information.". Batchjob xxx not found See all 7 articles Useful Tips ›...